I was referred to Dr. Gay by my provider because he was in my network for Aetna. I was having extreme lower back pain and nerve pain down my right leg, which was a reoccurring injury from 4 years ago. I had an epidural cortisone shot back then with the spine institute, and it worked so well, but I had major billing issues and ended up having to pay a lot of money out of pocket. Dr. Gay’s office was diligent in insuring that my insurance would cover both my office visit and my shot with them so I never had to worry about the financial side. I was nervous about my cortisone shot with a new doctor because Dr. Gay did not have it at a surgery center the way the spine institute did, however, I could not be happier with the process. Not only was it quick and easy, it was not really painful, and once I saw the room and the assistant, I felt completely comfortable with the process and with Dr. Gay. Within 24 hours I experienced substantial pain relief, and after going through 4 weeks of dibilitating pain, I almost cried with relief when I woke up the next morning and could get out of bed without assistance. Dr. Gay did set proper expectations that physical rehabilitation would be necessary to maintain the pain relief and fully recover, and immediately sent a referral to a place that was in network who I received a call from the very next day. I am so happy that I went in to see Dr. Gay, and I will continue to use him as my pain relief provider in the future (hopefully for not much longer). The only negative thing I can say is that he is very busy and it can take a while to get in to see him, which when you are in so much pain can feel like forever.